Training Program Development

Organizational Development

Linking Training to Organizational Goals, Objectives, and Strategies Human Capital Development and Organizational Application Funding the Training Function Cost/Benefit Analysis of Training Training Needs Analysis Processes Assessing Training Needs Trainer Selection Design Considerations and Learning Objectives Types of Training Programs Instructional Methods and Processes Training Facilities Planning Training Materials Sources and Criteria for Evaluation of Training

Organizational Structures Organizational Development Cycles Diagnosis and Intervention Strategies: Team Building Goal Setting Survey Feedback Strategic Planning Sensitivity Training (T-Groups) Grid Training Organizational Culture within Organizational Development International Culture and Organizational Development Organizational Development in Response to Technological Change

Management and Human ResourcesTraining

Management Leadership Training Motivation Theories and Application Participative Management Development EEO/AAP Employment Practices FMLA & ADA Management Effective Recruiting & Employment Practices Effective Retention Tactics Interviewing and Selection Skills Do's and Don't of Employee/Labor Relations Effective Compensation Program Application Managing Across Generations Diversity Management Avoiding Lawsuits and Handling Litigious Employees Will They Go Postal? - Termination and You Employer  vs. Employee - Workplace Rights Avoiding Harassment and Hostile Workplace Charges  Human Resources Cost Effective Recruiting & Employment Practices Implementing and Managing an Effective Associate Relations Implementing and Managing Benefits Programs Developing Effective People Policies and Procedures Controlling Workers Compensation Costs FMLA, ADA and Workers Comp Coordination Leave Of Absence Policies - Do's and Don'ts Implementing Paid and Unpaid Time Off Programs Implementing Safety/Health Programs HR Management Information System Selection HR Strategic Planning

Human Resource Surveys and Assessments

Pre-Employment Assessments Selection Assessment Coaching, Training, Promotion and Management Assessment Pre-employment Screening Tools Key Personality Factors Assessment 360 Degree Assessment Skills Building Sales Force Assessment Team Assessment Customer Service Behavorial Assessment Call Center Behavorial Assessment Career Assessment